Everyday, IT, in terms of delivering the services, is making decisions about the future without essentially the data and the information they need to make those decisions. And you can almost judge the maturity level of a company, not in a personnel sense, but in terms of where the organization is. We talked to some companies, and they say, “what you are talking about is very, very interesting, but I am too busy now. My pants are on fire.” And then, we say, “exactly, we understand that.”
Instead of drilling into the technology, they need to take a business view of what’s going on. They need to take all this information and aggregate it up into something that make sense to the business. So what make sense to you?
We are not looking at tuning SQL statements, so to speak. We are looking at what kind of services are we delivering to this part of your company? Which application, which geography, however you want to slice and dice it, to essentially make sure that you can deliver service. So you look at it in a business sense.
And then, with that business sense, you build models. With these models, then, you can see your business. You can see the service delivered in the past. You can see what services you are getting right now, but more importantly, then, you can predict the future, and you can tell you what your service delivery by workload is going to be in the future.
And you can tell, for instance, that you are going to have a problem with application 1 and application 3 in January, which is nice if you think about it. Because it’s not last night, in the middle of the night. It’s not this morning. In fact, it is not a problem, yet. It’s going to be a problem. That’s what we mean by being proactive.
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