Below is the continuation of the transcript of a Webinar hosted by InetSoft on the topic of Best Practices for Key Performance Indicators. The presenter is Mark Flaherty, CMO at InetSoft.
Mark Flaherty (MF): Sometimes, when these initiatives are being driven by the Business, some IT organizations might look at it as just another job, and they don’t need any more jobs. You know those marketing people want more metrics, they’re forcing a BI application on us, we don’t get any value out of it, and it’s one more application to care for and feed. We have less people, we don’t need this.
The more progressive IT organizations who are thinking ahead, have taken the driver’s seat and look at things totally differently. They say, all right, how can we also get something out of this BI solution, how can we help pick the solution that’s going to help the business the most.
Some people say nowadays IT is getting a loud wake-up call. It’s either shape up or ship out. Up until a few years ago, business depended 100% on IT for the delivery of these KPI dashboards and metrics and reporting systems. Today in a lot of cases businesses can use technology and tools out there such as software-as-a-service on their own.
So if you still have a misalignment of business and IT, business people are becoming much more empowered. IT is certainly not becoming obsolete for infrastructure, security and operational risk. But specifically in the area of performance management and BI, IT has a challenge. They almost have to prove themselves in this market all over again because today people can often go around them.
"So based on this BI platform, our software delivers a host of front-end BI tools including visualization tools, enterprise reporting, monitoring dashboards, and analysis. Those functions were based on a very powerful patent-pending technology we call Data Block. This Data Block technology is really made up of a back-end data mashup engine and a caching middle layer. There is a front-end we call the worksheet, which is a Web-based, spreadsheet-like user interface that a power user can easily use to combine and transform data blocks.
The data blocks are typically started at the atomic data block level. That is typically created by an IT or a BI specialist. They choose these data blocks and performance tune those data blocks. Then the power users can use those building blocks to build more complex, but more useful structures for answering the questions they have on hand.And all the data blocks you build, in turn become building blocks themselves. You can build on this architecture, building very sophisticated structures which you can use to answer a wide range of unanticipated questions.
- Luke Liang, CEO, InetSoft Technology
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