What Metrics Are Tracked on ERP Dashboards?

Enterprise Resource Planning (ERP) solutions are used by businesses to improve efficiency and simplify operations. ERP dashboards act as a central repository of data, giving instantaneous insights into numerous facets of company performance.

Organizations use Key Performance Indicators (KPIs) and analytics to efficiently monitor and evaluate the performance of an ERP system. In order to promote informed decision-making and improve business operations, this article examines a complete list of KPIs and analytics often used on ERP dashboards.

Financial Performance Metrics

• Revenue Growth: This KPI gauges the rate of revenue growth over a certain time period, giving information about the company's financial stability and potential for expansion.


• Profit Margins: Monitoring profit margins ensures profitability and identifies opportunities for development by assessing the effectiveness of operations and pricing strategies.


• Cash Flow: Monitoring working capital, managing liquidity, and spotting possible surpluses or gaps in cash flow are all made easier for firms by tracking cash flow.


• Accounts Receivable: Monitoring unpaid bills, locating past-due accounts, and optimizing cash flow management are all facilitated by analyzing accounts receivable aging and collection processes.


• Cost of Goods Sold (COGS): This KPI calculates the direct expenses related to manufacturing products or services, giving information on how effectively operations are run and how to set prices.

Inventory and Supply Chain Metrics

• Inventory Turnover: This indicator counts how often inventory is sold and replaced over the course of a certain time period, which helps to improve inventory control and prevent overstocking or stockouts.


• Order Fulfillment Cycle Time: Analysis of the time required to complete client orders reveals information on the effectiveness of the supply chain, customer happiness, and possible bottlenecks.


• Supplier Performance: The supply chain is optimized, prices are decreased, and risks are reduced by evaluating supplier delivery timeframes, quality, and compliance.


• On-Time Delivery: This KPI gauges the proportion of orders that arrive on time, demonstrating how well supply chain management and logistics procedures are working.


• Return on Assets (ROA): By calculating ROA, one may evaluate how effectively assets are used, including inventories, and spot areas where operational effectiveness might be increased.

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Sales and Customer Metrics

• Sales Growth: Monitoring sales growth rates makes it easier to assess the success of marketing and sales initiatives, spot new trends, and seize untapped market possibilities.


• Customer Acquisition Cost (CAC): In order to evaluate the effectiveness of sales and marketing efforts, this statistic calculates the typical cost to acquire a new client.


• Customer Lifetime Value (CLV): Insights into the long-term profitability of client connections are gained by CLV calculation, assisting customer segmentation and targeting tactics.


• Customer Satisfaction: The efficacy of customer service, the quality of the products, and the entire customer experience are all evaluated by tracking customer satisfaction ratings and feedback.


• Sales Pipeline: Insight into the sales process is provided, bottlenecks are identified, and future sales performance is forecasted by analyzing the sales funnel and conversion rates at each step.

Operational Efficiency Metrics

• Cycle Time: This KPI evaluates the amount of time needed to execute a certain task or process, assisting in the detection of possibilities for process improvement and the elimination of operational bottlenecks.


• Production Yield: Monitoring production yield rates aids in process improvement, waste reduction, and product quality control.


• Overall Equipment Effectiveness (OEE): In order to identify areas for improvement, OEE measures availability, performance, and quality to determine the effectiveness of equipment usage.


• Employee Productivity: It is possible to spot great performers and regions that need more training or resources by tracking staff productivity measures like output per hour or job completion rates.


• Service Level Agreement (SLA) Compliance: Tracking SLA compliance helps service-oriented firms meet customer expectations, provide services effectively, and handle possible problems as soon as they arise.

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Human Resources Metrics

• Employee Turnover Rate: This KPI tracks the proportion of workers that leave the company within a certain time frame, showing employee retention initiatives.


• Training and Development ROI: The success of training and development activities in improving employee performance and capabilities may be assessed by looking at the return on investment.


• Absenteeism Rate: Monitoring the proportion of absent workers makes it easier to see patterns, control productivity, and deal with any problems that can impact workforce attendance.


• Time-to-Fill: The average time to fill a post is measured by this statistic, which offers information on the success of talent acquisition initiatives and the efficiency of recruiting.


• Employee Satisfaction Index: Regular employee surveys that collect feedback and rate employee satisfaction assist assess overall employee engagement and pinpoint areas for development.

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Quality Control and Compliance Metrics

• Defect Rate: This KPI gauges the proportion of goods or services that fall short of quality requirements, assisting in finding problems with quality and improving production procedures.


• Customer Complaints: Customer happiness is increased and product quality is improved by monitoring and evaluating complaints from customers.


• Regulatory Compliance: For risk reduction and preserving corporate integrity, compliance with relevant industry norms and standards is essential.


• Non-Conformance Rate: The quantity of non-conforming items or processes is monitored in order to pinpoint problem areas and enhance quality control systems.


• Audit Findings: In order to assure compliance, rectify internal control deficiencies, and reduce possible risks, audit results and remedial actions are analyzed.

Marketing and Digital Analytics

• Website Traffic: Understanding the efficiency of digital marketing and user interaction may be gained through tracking website traffic, page views, and conversion rates.


• Cost per Lead: In order to assess the effectiveness and return on investment of marketing campaigns, this statistic calculates the typical cost to acquire a qualified lead.


• Conversion Rate: Analyzing conversion rates at different points in the marketing funnel enables the improvement of lead-to-customer conversion and the optimization of marketing tactics.


• Customer Segmentation: Personalized marketing initiatives are made possible by customer data analysis that divides the target market based on demographics, behavior, or preferences.


• Social Media Engagement: Measuring social media metrics like likes, shares, and comments may be used to evaluate sentiment analysis, consumer engagement, and brand reach.