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Data is undoubtedly essential to many company choices and initiatives nowadays since business is so data-obsessed. Less is more, but it's simple to get hooked to data and believe that it all matters, particularly when you're attempting to demonstrate your worth to customers. Your dashboard reporting will be more effective if you concentrate on only a few key KPIs.
KPIs should function as a north star and be in line with the overall business objectives. Reporting on such KPIs not only brings everyone in the organization together but also aids in guiding a business toward success. Although each team has its own objectives, everyone's ultimate purpose is to see the company flourish, and KPIs are a clear method to bring everyone together.
Similar results may be achieved for your customers by using these reports. It might be quite beneficial to streamline their tasks and their capacity to explain to their leadership how your service is assisting them in achieving their objectives.
In general, all organizations want to assess how well they are doing with regard to finances, clients, sales, marketing, operations, and internal teams. With this knowledge, you can expect your dashboard reports to have a balanced range of KPIs from those business areas.
“Flexible product with great training and support. The product has been very useful for quickly creating dashboards and data views. Support and training has always been available to us and quick to respond.
- George R, Information Technology Specialist at Sonepar USA
Best techniques for managing dashboards
Here are 8 recommended practices to follow no matter what kind of dashboard reports you're creating in order to remain efficient, effective, and well-organized:
1. Ensure that your data is relevant
Who is watching your dashboard and getting your dashboard report? Only those metrics should be shown for those recipients. Additionally, avoid include any data that could look out of place or unnecessary if you group your dashboards by recipient, team, or subject.
2. Use strategic metrics
Choose carefully (quality over quantity) and make sure the data you're monitoring support your success plan. Look for and utilize information that has a strong impact on company choices. You'll probably wish to report on service level agreement (SLA) KPIs for your MSP's customers. You'll probably want to report on team or organizational objectives for your team. Make it successful for both you and your clients.
3. Choose measurable metrics
Aware of SMART objectives? SMART objectives are clear, measurable, achievable, pertinent, and timely. You may successfully compare your performance to the standards you've established by setting SMART objectives, allowing you to determine if you're on track in an objective manner. While both qualitative and quantitative measures should be taken into account, it is more crucial to keep in mind that if something cannot be measured, it cannot be managed.
4. Clean out your dashboards
Stay arranged for your own benefit. A crowded dashboard may reduce your productivity just as a messy workstation might. Your receivers are probably experiencing the same anxiousness you do if glancing at your dashboards. Choose the fewest number of metrics necessary to fully communicate your tale, and you should be OK.
5. Track information that can help you
Data is fantastic and strong, but it has its limits. What counts most is what you decide to do with that information. Pay attention to facts that might affect your recruiting practices, business operations, SLAs, yearly targets, and other factors. Ask yourself whether it's worth monitoring if you have information as an FYI but are unable to use it. Making data-driven choices is the aim of business, not merely data collection.
6. Try the quiz
Take a brief look at your dashboard reporting template after it is set up to see what information you can get from it in those few minutes. Are you using an understandable visual representation of your data? Are you use graphics that convey the idea simply and swiftly, such as pie charts, bar graphs, gauges, and colors? Limit your use of text and numbers, and if you can, use images.
7. Form a lovely grid using your stats
People are drawn to clean lines that evoke serenity and harmony, as well as order and symmetry. Put your dashboards in this order. You may alter and resize your buckets using various dashboard reporting tools to create a dashboard that suits your preferences. To make your dashboard report easier to understand, group relevant metrics together (for example, tickets closed next to tickets opened).
8. Use dashboard filters
You may apply dashboard filters to your reports using the dashboard reporting tool Inetsoft. You can save a ton of time by doing this. For instance, a service desk manager can create a dashboard reporting template and a dashboard filter that only returns data specific to that person (so, Rick's dashboard, Alex's dashboard, Sam's dashboard, etc.) if they want to send reports to each individual technician that are specific to their projects. In Inetsoft, all you have to do is turn on the dashboard filter for the person you're searching for.