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Are you looking for a balanced scorecard solution for tracking key metrics and business performance? InetSoft is a pioneer in offering easy to use BI software that can be deployed in the cloud or on premise. Get a personalized demo today.

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About InetSoft

Since 1996 InetSoft has been delivering easy, agile, and robust business intelligence software that makes it possible for organizations and solution providers of all sizes to deploy or embed full-featured business intelligence solutions. Application highlights include visually-compelling and interactive dashboards that ensure greater end-user adoption plus pixel-perfect report generation, scheduling, and bursting. InetSoft's patent pending Data Block™ technology enables productive reuse of queries and a unique capability for end-user defined data mashup.

This capability combined with efficient information access enabled by InetSoft's visual analysis technologies allows maximum self-service that benefits the average business user, the IT administrator, and the developer. InetSoft was rated #1 in Butler Analytics Business Analytics Yearbook, and InetSoft's BI solutions have been deployed at over 5,000 organizations worldwide, including 25% of Fortune 500 companies, spanning all types of industries.

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What Metrics Would a Street Cleaning and Maintenance Department Have on a Balanced Scorecard?

A Balanced Scorecard (BSC) for a street cleaning and maintenance department would aim to capture both financial and non-financial aspects crucial for measuring the department's performance and effectiveness. Here are several metrics that could be included across the four perspectives of a Balanced Scorecard:

  1. Financial Perspective:
    • Cost per Mile/Kilometer Cleaned: This metric calculates the cost incurred to clean and maintain each unit of street length, including labor, equipment, and materials.
    • Revenue from Fines and Penalties: This measures the revenue generated from issuing fines and penalties for littering, illegal dumping, or other violations.
    • Budget Variance: Tracks the variance between the allocated budget and actual expenses, helping to ensure efficient resource utilization.
  2. Customer Perspective:
    • Satisfaction Surveys: Regular surveys to gauge public satisfaction with the cleanliness and maintenance of streets and sidewalks.
    • Response Time to Complaints: Measures how quickly the department responds to complaints or requests for cleaning or maintenance.
    • Percentage of Clean Streets: Tracks the percentage of streets meeting cleanliness standards, as perceived by residents or through objective assessments.
  3. Internal Process Perspective:
    • Frequency of Cleaning: Measures how often streets and sidewalks are cleaned to maintain cleanliness standards.
    • Equipment Downtime: Tracks the amount of time equipment is out of service for maintenance or repairs, affecting the department's ability to clean efficiently.
    • Compliance with Environmental Regulations: Measures adherence to environmental regulations regarding waste disposal and cleaning processes.
  4. Learning and Growth Perspective:
    • Employee Training Hours: Tracks the number of training hours provided to employees to enhance their skills in street cleaning techniques, safety procedures, and equipment operation.
    • Employee Turnover Rate: Measures the rate at which employees leave the department, which can impact overall effectiveness and institutional knowledge.
    • Investment in Technology: Tracks investment in new technologies or equipment that improve efficiency and effectiveness in street cleaning and maintenance operations.
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More Resources and Articles about InetSoft's Balanced Scored Tool

Business Skills That Will Help Propel Us Forward - These are the business skills that will help propel us forward and be able to sit at the table and strategize as business analysts. You want to be able to look at current state and help provide insight into the desired future state. I think one of the things we have to really focus on is the practice of modeling...

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Guided Steps to Visual Analytic Dashboards - InetSoft's web app guides business users step-by-step for ad hoc reporting. Interactive analytic dashboards, published document reports or downloaded query data are all at users' fingertips...

why select InetSoft
“Flexible product with great training and support. The product has been very useful for quickly creating dashboards and data views. Support and training has always been available to us and quick to respond.
- George R, Information Technology Specialist at Sonepar USA

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