InetSoft Product Information: Dashboard Platform

This is a table of contents of useful product information about, and benefits of, InetSoft's dashboard platform:

Business Highlights Dashboard - InetSoft's Style Intelligence offers an easily modified powerful visual analytics dashboard. This enables users to study fluctuations and trends at a glance. You can highlight specific geographic levels in a map based on the data they represent. For example, you can highlight an entire state, or highlight just the cities within the state. In this example, you will highlight in green all the states where the Sum(Quantity Purchased) ranges from 0-1500, and highlight in red all the states where the Sum(Quantity Purchased) ranges from 1500-5000. 1. Right-click the map, and select ‘Properties’ from the context menu. This opens the ‘Map Properties’ dialog box. 2. Select the Data tab. From the ‘Value Display’ menu, select ‘Value’. This will display numeric values on the map, rather than state names. 3. Select the Advanced tab. In the ‘Range’ panel, select the geographical layer which you wish to highlight from the ‘Layer’ menu. (In this example, ‘State’ is the only available layer.) 4. Click the ‘More’ button to add the first highlight range: a. Enter “0” in the ‘From’ field and “1500” in the ‘To’ field. b. Choose green from the ‘Background’ selector. 5. Click the ‘More’ button again to add the second highlight range: a. Enter “5000” in the second ‘To’ field...

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Business Intelligence Dashboard Design - Designing the perfect dashboard is more than just dropping a few charts onto a workspace. Proper dashboard design requires appropriate placement, knowledge of your data, and maybe a bit of color theory. There are a few elements to consider when it comes to placement. Firstly, what do you want in your dashboard? It's important to only focus on important matters when creating a dashboard. Avoid placing too much detail or anything that could distract from the data at hand. Users eyes should be immediately drawn to the most important element of you dashboard. Research has shown that the top left quadrant of a screen is the most commonly looked at space, providing nothing else on the dashboard stands out more than it should. Place your most important data there to ensure it is seen by viewers...

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Business Intelligence Dashboard Examples - InetSoft offers award winning dashboard solutions. InetSoft's dashboard tool requires no expensive BI experts or consultants to deploy and offers an intuitive point-and-click, highly visual, easy-to-use interface. InetSoft's dashboard tools reduce TCO and help the enterprise realize immediate ROI by empowering their users with maximum self-service ability. Click on the screenshots below to get a closer look...

Business Mapping Software - InetSoft's business mapping software combines multi-dimensional charting with geographic charting that allows interactive dashboards to display continuous measures such as population or sales volume. The integration of mapping and chart engines also allows for the use of multi-charts that compare multiple maps side-by-side, and also permits the combination of data tables alongside visual maps of data so that drilling-down into a region displays custom metrics and detailed data. The end result is a data-rich application of geospatial mapping that makes finding answers and drawing conclusions from large data sets a much more efficient task for a business user. Multi-dimensional charting is the ability to depict more than two dimensions on a graph by simultaneously representing points through various shapes, sizes, or colors. This enables users to create 3d, 4d, or even 5d charts. Brushing is a technique that allows users to highlight data points within one chart and immediately isolate corresponding data points in accompanying charts leading to quick comparative analysis and recognition of aberrations and outlier...

Business Metrics Dashboard - A business metrics dashboard is vital to understanding the inner workings of large and small organizations alike. Just like the dashboard of your car, without it, you'd have no idea how things were running. In this example, you will create a Viewsheet with a map and a chart. The user will be able to filter the data displayed in the chart by dragging to select regions on the map. First, configure the Map component: 1. Create a new Viewsheet based on the sample ‘US Sales’ Worksheet. 2. Drag a Map element onto the Viewsheet grid. 3. Right-click the map, and select ‘Properties’. This opens the ‘Map Properties’ dialog box. Make the following settings: a. Under the General tab, set ‘As Selection’ to ‘True’. This enables the range selection feature. b. Under the Data tab, select ‘Sales’ from the ‘Table’ menu. c. Select ‘Quantity Purchased’ from the ‘Value Column’ menu. d. Under the Hierarchy tab, add ‘State’ and ‘City’ in the ‘Geography Columns’ box. e. In the ‘Predefined Location’ box, specify ‘North America’ and ‘United States’ as the ‘Continent’ and ‘Nation’, respectively. f. Click the ‘Check’ button to open the ‘Geographical Feature Names’ dialog box and automatically resolve the geographical names. Click ‘OK’ to exit...

Business Performance Dashboard Package - InetSoft's dashboard application is and robust enough to: attract the attention of executives, meet the demands of power users, and scale up for organizations of any size...

Call Center Dashboard - Let’s look here for a call center dashboard for a moment. These are our call center calls. This is what’s coming into our operators. We look at metrics like how many calls were unanswered, what our totals were. What is pretty amazing is when you start looking at these totals, and you think, "oh gosh, these people were answering 5,000 calls a day." And these are typically very short calls. These are ones like “I need a phone number for x, ” or “can you connect me with whomever?” You can see here that those are down, too, from this time last year. So everything is a little calmer, a little bit better. Let’s look at our knowledgebase contacts. This dashboard shows you how many documents we have in the knowledgebase that are active. 12,623 are active at this point. These are total hits to our knowledgebase. We get 40,000 hits a day. We also break out just what external people are looking at vs. internal people. We even look at applications. This is our course management system...

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Call Center Dashboard Examples - Call center dashboards are needed in order to monitor key metrics that can change on a minute-to-minute basis. Therefore, data needs to be accessed in real time and be readily available to all team members throughout the day. InetSoft offers companies a simple yet powerful solution to tracking key metrics such as success rate, productivity, service level, and more in order to increase company efficiency and decrease overhead costs.

Call Center Performance Monitoring - So let’s take a look at this example of a pre-built call center performance monitoring dashboard. There is a team of users, and it pulls from approximately 70 tables and 3 systems loaded in-memory, call record details, alumni data, and student data. It’s loaded and refreshed every night. This can be refreshed however you like, but the point is its pulling these tables from different sources. It can be accessed either by client PC or a mobile device since it’s running in a web portal. We have no pre-set hypothesis to answer these questions. You need to fish in the data or you might call it mucking around in the data to see what really is driving performance. You want the data to tell the story and then make decisions on it and do it in a collaborative ways so it needs to be fast and engaging. Let’s take a look. Let me pop out of the PowerPoint and open our call center project. So the way this is organized there are 10 tabs of this project, and it’s organized by theme. There is a page here on callers which is looking at statistics by the caller. For example, in these groups there were 463,000 calls made. There is the first person Maria. She made 16,000 calls, and she got 178 pledges, which is one percent, which is lower than the average of the whole group...

CEO Dashboard Software - A CEO dashboard is a 'must have' business intelligence tool. Just as a car dashboard lets drivers know they need gas, or how fast they are going before they get pulled over, a CEO dashboard alerts C-level employees and decision makers alike of potential problems plus optimal solutions, emerging trends and patterns in the market, or even effective strategies and when to deploy them. InetSoft's dashboard application is and robust enough to: attract the attention of executives, meet the demands of power users, and scale up for organizations of any size...

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