telephone:InetSoft Technology: Performance Management Application Information
This is a table of contents of useful product information about, and benefits of, InetSoft's performance management software::
Performance Management Systems - InetSoft offers a BI application that empowers business users with an intuitive monitoring and analytic environment resulting in enhanced performance management systems. With an executive dashboard, statistics and data for the company as a whole can be closely monitored by the people who need to know. ...
Performance Management Targets - Now I really want to focus the last 10 minutes or so of our presentation on how do we know what our performance management targets should be and how do we set targets. One of the things that we see more and more is a kind of ad hoc method of setting targets. When I am in front of a group of people, I often ask, how do you set your targets? One of the things that I hear again and again is that leadership seems to be seemingly just randomly taking targets. I have seen this happen time and time again someone will say well how are we doing this year? Well, let’s improve by 10% next year. How are we doing this year? Let’s improve by 20% next year. There is really no rhyme or reason to how we set targets for various measures. So as we get better at selecting our measures and validating the data, I hope that we stay with target setting as the next logical step in the process of maturity and measure. So let me show you this model. What this model is basically demonstrating is the connection between outputs and outcomes. In other words, on the left using the logic model flow you will see various outputs in a retail environment. So let’s picture a drug store for instance. So the outputs will be how the store looks, and you can measure that. The merchandise selection, you can measure that. Our associate’s performance, we can measure that, customer service and the checkout process all are very measurable at kind of a tactical level...
Performance Management Technology - InetSoft’s innovative performance management system and tools have delivered and continue to offer management reporting, scorecards, and dashboards that are easy to configure and deploy. Its business intelligence software platform, Style Intelligence, focuses on enterprise reporting and performance management...
Performance Management Tools & Techniques - InetSoft’s business intelligence performance management software platform focuses on enterprise reporting and performance management. Our software provides production reports, interactive dashboards and balanced scorecards in a zero-client, Web environment. InetSoft's Style Intelligence includes a robust data access engine based on InetSoft’s patent-pending Data Block technology, which enables direct access to disparate data sources and flexible, powerful data transformation such as the unique ability of end-user defined data mashup...
Performance Metrics Dashboard - A performance metrics dashboard allows business users to quickly identify vital elements required for continued growth and sustainability. See what you've been missing. You can highlight chart elements based on the values that they contain. To add highlights to a chart, follow these steps: 1. Right-click on a data group in the chart, and select ‘Highlight’ from the context menu. This opens the ‘Highlight’ dialog box. 2. In the ‘Highlight’ dialog box, define the desired highlight. n this example, you will create a chart to display ‘Quantity Purchased’ vs. ‘State’, and use highlighting to draw attention to values that exceed 5000 or fall below 1000. Follow the steps below: 1. Create a new Viewsheet based on the sample ‘Analysis’ Worksheet. 2. Add a chart component, and click the ‘Edit’ button. This opens the Chart Editor. 3. In the ‘Data Source’ pane, expand the ‘OrdersAndReturns’ data block. 4. From the ‘Dimensions’ node, drag the ‘State’ field to the ‘X’ field of the ‘Data’ panel. 5. From the ‘Measures’ node, drag the ‘Quantity Purchased’ field to the ‘Y’ field of the ‘Data’ panel. This creates the desired chart. 6. Right-click in any bar on the chart, and select the ‘Highlight’ option from the context menu. This opens the ‘Highlight’ dialog box...
Performance Scorecards - InetSoft's comprehensive real-time analytical reporting and dashboard software provides user with performance scorecards that serve to monitor, measure, and manage performance by tracking metrics in real-time. View the example below to learn more about the Style Intelligence solution. Scorecarding is a proven approach for monitoring, measuring and managing performance by tracking metrics. A scorecard is a list of key performance indicators (KPIs), or metrics, that present current performance data for a business process or strategy against goals, quotas, and target trends. The Style Intelligence Scorecard is a collection of objects known as 'Targets'. Each target helps monitor the performance of a metric. It specifies the metric, how and when a metric's performance is evaluated, what the goal or target is, and what action to take if the goal is not met. The scorecard provides an easy way to monitor multiple targets on a single page. In addition to checking status, you can drill down on a metric to see more detail, and set up alert notification for a failing metric...
Sales Business Intelligence - InetSoft's business intelligence for sales software allows companies to monitor critical sales metrics such as volume of leads, cost per lead, conversion rate, average transaction value, time to close, salesperson performance, and much more...
Segmenting Callers into Clusters - Let me just show you one more interesting angle on this. So this is another call center that we have been working with, and in this case the theory was that the lower you could bring down average talk time the happier the citizens would be. These are people calling about their benefits, and the belief was currently they are on the phone too long, and no one wants to be on the phone with the state government any longer than they have to be, so we really need to bring this talk time down as low as possible. Well then we look at the data and as you can see something interesting about it which was that satisfaction was pretty high with short calls, and then you can see satisfaction takes a dip as people stay on the phone past about 2.5 minutes. People start being less and less satisfied. But then something very strange happened, which is at about 3 minutes 12 seconds or so, satisfaction started going up again, and this is a real mystery. What was this telling them? So we disaggregated the data, or in other words tried to segment the callers into clusters of certain similar characteristics. What you can see here is that there were really two different kinds of people calling. There were what we call the angry calls, or people who had just some quick complaints, something they wanted to be resolved, maybe their address was wrong, either the name was misspelled, whatever it was. There were these quick calls. And so these people who just want to get on the phone and get off the phone...
Scorecard Measures - See how to create scorecard measures that you can embed into your Web application. InetSoft specializes in OEM'ing its scorecard technology to other developers. View a demo and download a free eval copy. Consider the following script. Note: Report script that modifies 'graph' should be placed at the element level. See Adding Element-Level Script. This creates a basic bar chart displaying the dimensions 'State' and 'Quantity 1'. To add the measure 'Quantity 2' to the chart as line element, follow the steps below: 1. Create a new LineElement to represent the graph of 'Quantity 2' vs. 'State'. A legend is created automatically. To modify the legend, make changes to the VisualFrame's LegendSpec property. See Changing Legend Properties...
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