A continuation of eBizQ's Business Intelligence in Action Podcast
Goldstein: Thank you, next Jim, you also spoke about operational business intelligence and operational performance management and database access and Cognos obviously is another pure play BI vendor, so how do you work with BPM? How do you make it operational?
Hare: Well, I guess there are a couple of things to highlight there. Some of the BPM vendors, themselves, have recognized the need to link in key metrics and be able to monitor and measure information and provide that as a base capability in a BPM solution, so several of the BPM vendors have licensed BI technology which speaks to the uniqueness of what BI software can deliver in providing that up to date set of analytics, dashboards, and reporting specifically related to processes.
And in answering your question, part of the challenge with deploying a BPM system is not all your processes are being managed by this particular solution. Ad hoc processes within an organization and the data related to those processes is spread across multiple operational data sources that need to have information extracted and correlated and aggregated together to provide a single key metric that the rest of the organization can really determine how well they are performing to.
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So it is important first of all to make sure that you’re actually pulling that information that might spread across multiple systems and data sources into a centralized system and then be able to process that in real-time, or near real-time in some type of event based system – event based in the sense that you are able to essentially be notified when some piece of information has changed and then be able to notify the respective people giving them that information in their KPI dashboards or management reports.
Then of course if appropriate, be able to create some type of alert to take corrective action. The bottom line is that the people who are actually often the people involved in monitoring dashboards and measuring these processes are the ones that often have not had that information at their finger tips.
And they need to have it presented in a way that is related to the way they do their day to day jobs and be able to know how well they are performing their job, and if there is a problem be able to be responsive and be able to be empowered to take corrective action when there is a problem.
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